Privacy Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

Important: This Privacy Policy explains how Mallusskva collects, uses, and protects your personal information when you use our digital finance tools and services. Please read this policy carefully to understand our practices.

1. Information We Collect

At Mallusskva, we collect various types of information to provide you with our digital finance services and improve your experience. This includes:

Personal Information

  • Contact Information: Name, email address, phone number, and physical address
  • Account Information: Username, password, and security questions
  • Identity Verification: Government-issued ID numbers, photos for verification purposes
  • Financial Information: Bank account details, transaction history, income data, and spending patterns

Technical Information

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App usage patterns, feature preferences, session duration
  • Location Data: GPS coordinates, IP address-based location (with your consent)
  • Log Data: Server logs, error reports, and performance metrics

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Service Provision

  • Processing financial transactions
  • Providing expense tracking and budget management
  • Automated savings recommendations
  • Income optimization suggestions

Security & Compliance

  • Fraud detection and prevention
  • Identity verification
  • Compliance with financial regulations
  • Maintaining system security

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

With Your Consent

We may share your information with third-party services or partners when you explicitly consent to such sharing, such as connecting your bank accounts or using integrated financial services.

Service Providers

We work with trusted third-party service providers who help us operate our services, including cloud hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Mallusskva, our users, or others.

4. Data Security

We implement industry-standard security measures to protect your personal and financial information:

  • Encryption: All data transmissions are protected using SSL/TLS encryption
  • Secure Storage: Personal data is encrypted at rest using AES-256 encryption
  • Access Controls: Strict access controls and authentication requirements for our staff
  • Regular Audits: Regular security assessments and penetration testing
  • Monitoring: 24/7 monitoring for suspicious activities and security threats

5. Your Rights and Choices

You have several rights regarding your personal information. Under applicable data protection laws, you may:

Access Your Data

Request a copy of the personal information we hold about you

Correct Your Data

Request correction of inaccurate or incomplete information

Delete Your Data

Request deletion of your personal information, subject to legal requirements

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require verification of your identity before processing your request.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information:

  • Account Information: Retained while your account is active and for 7 years after account closure for legal compliance
  • Transaction Data: Retained for 7 years as required by financial regulations
  • Marketing Data: Retained until you unsubscribe or withdraw consent
  • Technical Data: Retained for 2 years for service improvement and security purposes

7. International Data Transfers

As a technology company serving users in Ghana and potentially other countries, we may transfer your personal information to countries outside Ghana for processing and storage. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification if you have an account with us
  • Providing an in-app notification for mobile users

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Contact Information

Company: Mallusskva

Address: 12 Airport Road, Tamale, Ghana

Phone: +233 37 209 8844

Email: [email protected]

Business Hours

Monday - Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 2:00 PM

Sunday: Closed

Response Time: Within 48 hours

Note: This Privacy Policy is governed by the laws of Ghana. Any disputes arising from this policy will be resolved in accordance with Ghanaian law and in the courts of Ghana.